FAQ

How do I make a purchase? Browse our store, select your product, click "Add to Cart" or "Buy Now," and complete your payment at our secure checkout.

Do you have a physical store? No, we sell exclusively online to ensure the best prices and variety.

Do you ship to my country? Yes, we ship to most regions. Available shipping options will appear at checkout based on your address.

How long does delivery take? Processing takes 1–3 business days. Estimated delivery is 5–12 business days depending on the destination. You will receive a tracking code via email once dispatched.

What are the payment methods? We accept major credit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. Apple Pay and Google Pay are also supported.

Can I pay on delivery? At this time, all payments must be completed online via our secure platform.

Can I change my order or address? We can only edit orders before they are processed. Contact us immediately at amethystsquare@gmail.com. Once dispatched, no changes can be made.

I only received part of my order, is this normal? Yes. Items may be sent from different logistics centers and may arrive in separate packages with individual tracking codes.

What is the return policy? You have 7 days for dissatisfaction and 30 days for manufacturing defects. Items must be unused and in original packaging. Contact amethystsquare@gmail.com to start the process.

Need more help? Our team is ready to assist. Email us at amethystsquare@gmail.com with your order number and full name.