Refund Policy

At Amethyst Square, our priority is your satisfaction. If you find a manufacturing defect or are not satisfied with your purchase, you may request an exchange or return under the following conditions.

Timeframes

• Dissatisfaction with the product: Up to 7 calendar days after receipt.

• Manufacturing defect: Up to 30 calendar days after receipt.

• Visible damage: For items like broken glass or missing parts, the customer must notify us within 24 hours of delivery with photos or video. After this period, damage will be considered the result of misuse.

Return Conditions The product must be unused and in its original packaging with all accessories included. Returns will not be accepted if the item has been altered or modified. Once the item is received and the quality analysis is approved, the customer may:

• Exchange it for another product in stock.

• Receive a refund for the product value.

Shipping costs are non-refundable if the product delivered matches the order and is in good condition.

Warranty All products include a 30-day warranty. To activate it, the customer must provide a video (up to 1 minute) or clear photos showing the defect, along with the original packaging and shipping label.

Important: The warranty does not cover Aesthetic damage after purchase; damage caused by liquids; unauthorized repair attempts; natural wear and tear; or improper use.

Support Amethyst Square does not offer local technical service. For warranty claims, contact us at: amethystsquare@gmail.com.